ORDERS
Orders can be placed 24 hours a day, seven days a week via our website. We do charge for your order at time of purchase and will ship your order as quickly as possible. In some cases, shipping may be delayed due to out of stock items or long delivery times.
If you have any questions regarding a product (ie. color, size, weight, material, texture, etc.) we can be reached at contact@paveandco.com
RETURN POLICY
No refunds or returns unless the item was damaged in shipping. If you receive a damaged item please leave the item in its original packaging, contact us with 48 hours at contact@paveandco.com and we will email you return instructions.
DAMAGES:
Unfortunately sometimes damages occur in shipping. We are so sorry if this happens to you. If you receive your item and it is damaged please email contact@paveandco.com with at least 3 photos of the damaged item, a photo of the packing slip, a photo of the packaging/box and you order number. We will happily file a claim and process a replacement or a refund for the item that you received. DO NOT THROW THE ITEM OUT! We will email instructions on how to proceed with the claims process. Please note that ALL damages need to be reported to us within 48 hours of receipt of your merchandise. Replacement and or refunds cannot be guaranteed on damaged merchandise that is not reported in a timely manner.
Refunds for damaged items will be processed back to the original form of payment.
PRODUCT NOTATIONS:
Please note that some of our products are antique vintage textiles, and vintage reclaimed pieces, therefore they may have blemishes. This is part of the beauty of the product. These items are meant to be unique, therefore the product cannot be considered defective.
Items that are made with natural material, such as but not limited to, agate, stone, wood, marble, etc. will all vary slightly in color and texture. Knots, chips, divots, and small cracks are not considered defects but part of the beauty of the product.
Every monitor shows color differently. If you have any questions on a products color or texture please email contact@paveandco.com. We do our best to send additional photos and answer any questions that you may have.
SHIPPING & DELIVERY
Orders are processed Monday through Friday, 10am – 4pm. Orders placed on the weekends will be processed the following week.
Please keep in mind that the delivery clock starts when the package is in the hands of the carrier not when the order is placed.
We do our best to fulfill your order as quickly as possible, however sometimes items are out of stock at time of purchase or unexpected delays may occur. If the item that you ordered is out of stock we will happily email you with information on when you can expect your order.
Most items will be shipped directly from warehouse in Jacksonville FL however any items drop-shipped directly from a vendor may take longer to process. If you need rush delivery, please contact customer service prior to ordering.
Additional shipping fees will be charged for white glove delivery service, furniture items, oversized mirrors and large giclee canvas art. If you have a questions on a particular product please email contact@paveandco.com
We do not ship internationally at this time. We do not ship to AK or HI at this time, only to the 48 contiguous states.
SALES & COUPON CODES
The following items/categories are excluded from all Sales & Coupon Codes: Local Art (giclee canvas, or matte prints by Danielle Cohen, Chelsea Goer, Shannon Wood, Jenn Griffith, Ellen Guerra, Ryan Beack, or Katherine Freeman), Emily Daws products, Assouline books, and certain Furniture Items. Sales, Discounts, & Coupons Codes cannot be combined and cannot be used on past purchases. All sale items are final sale and cannot be returned.
